Shipping policy

Delivery Information

When your order leaves us

The majority of orders are on their way to you within one working day. Some personalised items need a little longer, for example when a design has to be prepared or when we are waiting for you to approve a proof. If an item takes longer than usual to make, this will be stated on its product page or we will let you know before it is sent.

Postage options and costs

Royal Mail is the carrier we usually use. When you enter your delivery address at checkout, you will see the postage services available to you, together with their cost and the expected delivery time.

Delivery times and tracking

The delivery times we give are a guide, not a guaranteed arrival date. Weekends, bank holidays, bad weather and hold-ups on the carrier's side can all slow a parcel down. If you choose a tracked service, we will email you the tracking details.

If something goes wrong

Has your parcel arrived damaged, gone missing or not turned up when expected? Email us at info@berno.co.uk with your order number and we will look into it and make it right.

Your statutory rights as a consumer are not affected by anything in this policy.